Effective Date: September 10, 2025

Welcome to RockWood Kitchens. These Terms of Service (“Terms”) govern your use of our website, online store, and communication services (including SMS and email). By accessing or using our services, you agree to these Terms. Please read them carefully.

1. ELIGIBILITY

By using our website or providing your information, you confirm that you are at least 18 years old or have the consent of a parent/guardian.

2. USE OF OUR WEBSITE

You agree to use our website and online store only for lawful purposes. You may not attempt to disrupt or interfere with the security or functionality of our site.

3. COMMUNICATIONS CONSENT (EMAIL & SMS)

By providing your email address or mobile phone number, you consent to receive communications from RockWood Kitchens, which may include promotional messages, order updates, appointment reminders, or service alerts.

• Message Frequency: The number of SMS messages you receive will depend on your interactions with us but is typically a few per month.

• Message & Data Rates: Standard message and data rates may apply, depending on your carrier and plan.

• Opt-Out: You may opt out of SMS communications at any time by replying STOP. You may also unsubscribe from emails using the link provided in each message.

4. PRIVACY

Your privacy matters to us. Please review our Privacy Policy to understand how we collect, use, and protect your information. By using our services, you consent to the practices described in our Privacy Policy.

5. THIRD-PARTY SERVICES

Our website and communications may involve third-party platforms (such as Google, Meta, TikTok, or SMS providers). We are not responsible for the availability, content, or practices of these third parties.

6. INTELLECTUAL PROPERTY

All content on our website, including text, images, logos, and product information, is the property of RockWood Kitchens or our licensors. You may not reproduce, distribute, or use our content without prior written consent.

7. DISCLAIMERS & LIMITATION OF LIABILITY

• Our website, online store, and SMS services are provided “as is” and “as available.”

• We are not responsible for delays, errors, or failures in SMS or email delivery caused by your carrier or technical issues beyond our control.

• To the fullest extent permitted by law, RockWood Kitchens disclaims all warranties and will not be liable for damages arising from your use of our website or communications.

8. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Ontario, Canada.

9. CHANGES TO THESE TERMS

We may update these Terms from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

10. CONTACT US

If you have any questions about these Terms, please contact us at:

hello@rockwoodkitchens.ca
1-866-694-1755
45 Commerce Park Drive, Unit B, Barrie, ON L4N 9P6