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Saturday: 10:00AM-5:00PM

Frequently Asked Questions

 
Where do I start?
If you are building a new home, bring your plans into our showroom.  If you are remodeling your present kitchen and need some ideas as well as cost estimates, measure the walls of your existing space and email or drop by to visit us for a free consultation. Collect any clippings from magazines of ideas that you like, a picture is worth a thousand words and it helps us visualize the look you are striving for.  Based on this information, we will offer you some guidance to help you make your dream kitchen a reality.  Once you have made a decision as to the details of your kitchen we will present you with an estimate & 3D perspective drawings.  This will give you a very real understanding of what your completed kitchen will look like.  Our estimates include all installations, delivery and all necessary costs to complete your project.
How long does a kitchen install take?
The average kitchen takes between 2-8 days for cabinet installation, depending on the size and detail of your kitchen design. Once the cabinets have been installed we will arrange a time to come by and do a granite/quartz template for your space. The fabrication of the stone will begin immediately and generally takes between 2-3 weeks before it is ready for installation, this time frame is all dependent on the number of jobs at that time. Your designer will be able to provide a more accurate time frame at the time of ordering.
What is the average cost of a kitchen?
The average consumer will spend on average about $12,000 on a kitchen renovation with Rockwood Kitchens. This includes wood cabinets, solid stone countertops (with your choice of 4 different edge profiles), stainless steel under mount sink and all the installations associated.
The overall cost however is all dependent on the size of your kitchen, cabinet style and counter top selection. Some extras that will add to the cost of a kitchen that you must consider are; crown moldings, crown to the ceiling, light rail, upgraded edge profiles, adding an island or peninsula, extra sink cut out, glass doors…etc.
Do you offer in home measurements?
It is recommended that the initial meeting takes place in one of Rockwood’s showrooms as the designer will be able to better explain our products and options for your kitchen by showing examples throughout our displays. We ask you to do preliminary measurements yourself so we can give you a design and quote.  A measurement is the final step that takes place before ordering, to confirm the design.
How much does it cost to sit down with a designer?
A consultation with one of our educated and trained designers is free of charge. Our team is here to help you with any questions you have about our products and services. They will work with you to create the kitchen of your dreams!
Can I order the products I need and install the kitchen myself?
Yes. Ordering your own kitchen has never been easier! Just visit our online store at http://shop.rockwoodkitchens.ca. Our designers can even provide you with a design and list of the items needed to complete your order. Simply add the items to your cart and check out. They will ship directly to your door, ready for assembly and installation.
Do you offer warranty on your products?
The cabinet hardware comes with a lifetime manufacturer’s warranty and the cabinets and granite come with a standard 1-year manufacturer’s warranty, however service calls can be made after this point for a small charge. Quartz warranties vary between manufacturers and can be found on their applicable websites.
Do you offer contractor or builder discounts?
Yes. We do offer additional contractor or builder discounts with proof of a business.
Do you remove my existing kitchen?
We can remove your old cabinets for a cost of, $300 for removal and $300 for disposal. We do however suggest that you can do this yourself to save the extra costs associated.
Do your quotes include electrical and plumbing?
All quotes will show a breakdown of all materials and services, we however only provide the installation of the cabinets and countertops. Any electrical or plumbing work will need to be done by an outside contractor. We do however have a list of contractors, plumbers, tile installers and painters that our customers have used in the past that we can recommend. Some of them will even give additional discounts for Rockwood customers!
Can we mix and match door profiles and colors?
All of our cabinet styles come as is, and are specific to each manufacturer. So the colors and styles are married together and cannot be interchanged.
Are cabinet handles and knobs included?
These are available and a display of the items can be found in any of our showrooms. Hardware can be added to your kitchen quote or purchased separately. If your handles and knobs are ordered at the same time as the cabinets, and we are installing your kitchen we will install them at no extra charge.
Can you reface or replace just our cabinet doors?
No, as Rockwood is a semi-custom cabinetry company, we provide company specific products in colors and sizes. All cabinets come as full units. We are also not able to color match to other company products, and due to the sizing of existing boxes, this is not a service we can provide.
Should I paint before or after the cabinets are installed?
Yes. Painting should be done prior to the cabinets being installed to prevent any getting onto the new cabinets and counter tops. There my be touch ups require after installation but our installers will do their best to prevent this.
Do you offer flooring and backsplash?
We do have an array of hardwood, tiles, and backsplash available for purchase from our showrooms. These can be added to your overall kitchen quote or be purchased separately.
How long after my kitchen cabinets are installed does my countertop go in?
Once the kitchen cabinets are installed, a template can be done right away. This will then allow us to receive the intended stone slab and begin fabrication. Generally this takes between about 2 weeks depending on the line up of jobs we have at that time.
What’s the difference between Quartz and Granite?
Granite is a natural stone which is quarried in blocks, cut into slabs, trimmed, layered and polished or honed for many uses including kitchen countertops. Each piece is unique due to its location of origin and the conditions and mineral elements that existed in its creation over millennia. Granite is a natural stone, and is there for porous to the absorption of stains and smells. To prevent this, and to maintain the original beauty of the stone granite must be cared for.  Sealing your counter top creates a protective layer on the surface of the stone and must be down 2-3 times a year.

Quartz is a man-made product, made up of 93% natural quartzite and polymer resins, generally creating a more uniform appearance. Unlike a natural stone like granite, it is virtually stain, scratch and chip resistant. This also makes for a maintenance free product, where sealing is unnecessary. Another benefit are that the seams in a quartz product are also less noticeable do to the constant coloring in the material.

The price here at Rockwood Kitchens are comparable for both products. Granite is slightly cheaper from $48-$65 a square foot. Whereas quartz is $55-$80 a square foot. Both products offer their own unique properties and it all comes down to personal preference.

What’s the difference between Standard, Premium and Exotic Granites?
The difference between standard, premium and exotic granites is based on the rarity of the stone. This will also be reflected in the cost.
Can I live in my house during the renovations?
Yes absolutely. However any time that walls or floors are disturbed, dust will result. Certain procedures are followed to limit this as much as possible. Some dust will always drift out of work areas, and you should take measures to protect your property. Electronic equipment, fine furniture, or other valuables should be covered or removed. We also recommend you set out an area for the installer to work, cutting does occur on site and generally the installer looks for a close-by outdoor area or garage to do this in.
How come my kitchen does not fall within the $5500 Special?
The “$5500 Special” is a benchmark designed to show you a starting point to begin with when designing a new kitchen. Everyone’s kitchen is different and the cost depends on your personal preference and complexity of the design. The “$5500 Special” is based on a standard 10’x10′ L-shape layout with an entry level 2cm granite completely installed. This kitchen also does not include any trims or moldings. Now that you have seen where to begin, our designers will work with you and your budget, to help create a beautiful kitchen within your designated space.
What are the cabinets made of?
All of our cabinets are constructed of solid maple 1/2″ or 5/8″ plywood boxes with dovetail joint drawers. Door fronts being either a stained or painted finish on a birch or maple depending on the manufacturer.
Latest Review:
Thank you Rockwood!!!
"With the help of Rockwood kitchens my husband and I were able to replace our kitchen cabinets, counter top and sink. We had an amazing experience with Rockwood!! They were there to help in every step of the renovation and made the process just seem so easy and stress free! We absolutely love our customized cabinets. The granite countertops are beautiful and we a lot of fun to go pick out."

Written about: Kitchen Cabinets and Granite Renovation
Date Published: September 24th 2015
5 / 5 Stars