Barrie: 705-881-1750
Cambridge: 519-489-6003
Concord: 905-886-8920
Mississauga: 905-270-9797
Newmarket: 289-579-0202
Peterborough: 705-486-0018
Pickering: 289-624-1905
Woodbridge: (under renos)
 
Tuesday-Friday: 10:00AM-6:00PM
Saturday: 10:00AM-5:00PM

Privacy Policy

 

PRIVACY POLICY

1. GENERAL
This privacy policy was created to help our clients better understand RockWood Kitchens (“we”, “us”, or “our”) privacy practices. We believe it is important for our clients to fully understand how we collect, utilize, share, and most importantly protect their information.

2. THE INFORMATION WE COLLECT
We collect information in different ways to help improve your experience with us! This includes:

Personally identifiable information you share with us when creating an account on shop.rockwoodkitchens.ca or when filling out one of our online submission forms or design questionnaires such as your name, address, email, and phone number.

Information shared with us on social media or third party websites such as Facebook, Twitter, Instagram, Houzz, etc.

Non-Personally identifiable Information collected passively through the use of cookies and web-beacons such as you IP address and browser type.

3. HOW WE USE YOUR INFORMATION
RockWood Kitchens collects and stores information that we deem necessary to help us create a better experience for our clients such as:

To better understand our clients so that we can continue to improve the functionality and overall quality of our website, online store, products, and services.

To communicate with our clients such as responding to enquiries, providing support and customer service, and to discuss ongoing orders/projects.

To send you newsletters, upcoming promotions, surveys, or information regarding contests.

To customize your experience on our website through the use of an account with us.

**Please note that we do NOT store credit card information when you purchase anything from our online store**

4. SHARING INFORMATION
We do not sell or disclose information to third parties to use for their own purposes. RockWood Kitchens may share your information with…:

Shipping companies or affiliate companies deemed necessary to complete your order/project with us.

Subsidiary companies when working on any joint venture. Any of our partner companies will uphold our same privacy policies when working alongside us.

Google (Google analytics/google adsense)

Third party widgets/apps to create contests, surveys or special promotions.

We may share information to assist an investigation if we believe it is reasonably require by law or to detect/prevent/address any violations regarding our terms of use.

5. THIRD PARTIES
RockWood kitchens can and will not be held responsible for the privacy practices of providers, companies, people, or websites that may be linked to our website in which we do not own or have control over. Please be sure to review their policies to better understand how you information will be used.

6. EDITING AND DELETING INFORMATION
If at anytime you would like to update or delete existing information that you have shared with us please refer to your account settings or contact us via phone or email so that we may assist you in updating or removing said information.

7. UPDATING OUR PRIVACY POLICY
Rockwood kitchens reserves the right to change our privacy policy from time to time in order to keep it relevant. Please be sure to review our policy once in a while to stay updated on how we use and protect your information. Use of our website will constitute as consent to any updates in our privacy policy.

8. SECURITY OF YOUR INFORMATION
RockWood Kitchens will continue to strive to keep your information as safe as possible through the use of high quality software, management, and adhering to industry standard practices to safeguard your personally identifiable information. Although due to the nature of the internet, transferring information online is never 100% secure thus we cannot guarantee the security of your information and will not be held responsible in the case that any of your personal information is stolen. Please know that we will do all that is our power to prevent that from happening.

9. CONTACT US
If you have any further questions or concerns regarding our privacy practices that you do not believe has been covered in this policy or for clarification please feel free to contact us

This privacy policy was last modified on August 28th 2018

Latest Review:
Thank you Rockwood!!!
"With the help of Rockwood kitchens my husband and I were able to replace our kitchen cabinets, counter top and sink. We had an amazing experience with Rockwood!! They were there to help in every step of the renovation and made the process just seem so easy and stress free! We absolutely love our customized cabinets. The granite countertops are beautiful and we a lot of fun to go pick out."

Written about: Kitchen Cabinets and Granite Renovation
Date Published: September 24th 2015
5 / 5 Stars