1. GENERAL

This privacy policy was created to help our clients better understand RockWood Kitchens (“we”, “us”, or “our”) privacy practices. We believe it is important for our clients to fully understand how we collect, use, share, and most importantly protect their information. Protecting your privacy is one way we protect the trust you place in us.

2. THE INFORMATION WE COLLECT

We collect information in different ways to help improve your experience with us. This includes:

• Personal information you share with us when creating an account on shop.rockwoodkitchens.ca or filling out online submission forms or design questionnaires, such as your name, address, email, and phone number.

• Information shared on third-party platforms such as Facebook, Instagram, TikTok, Houzz, etc.

• Non-personal information collected passively through cookies and tracking technologies, such as your IP address, device type, and browser type.

3. CONSENT

By using our website, signing up for communications, or providing us with personal information, you consent to our collection, use, and disclosure of that information as described in this Privacy Policy. You may withdraw consent at any time by contacting us.

4. HOW WE USE YOUR INFORMATION

RockWood Kitchens collects and stores information for purposes such as:

• To improve the functionality and quality of our website, online store, products, and services.

• To communicate with our clients (responding to inquiries, providing support, and discussing ongoing orders or projects).

• To send newsletters, promotions, surveys, and information about contests.

• To customize your experience on our website through account features.

• For marketing and advertising purposes.

Please note that we do NOT store credit card information when you purchase from our online store.

5. SMS COMMUNICATIONS

We may use SMS text messaging to keep you connected with RockWood Kitchens. These messages may include promotions, appointment reminders, service updates, and other information related to your relationship with us.

• How We Use Your Mobile Number
  Your number is used only to deliver communications from RockWood Kitchens. We may work with trusted service providers (such as messaging platforms) to send these messages on our behalf, but your number will never be sold, rented, or shared with third parties for their own independent marketing purposes.

• Message Frequency
  The number of messages you receive will depend on your interactions with us, but you can generally expect a few messages per month.

• Message and Data Rates
  Message and data rates may apply, depending on your mobile plan and carrier.

• Opting Out
  You can stop receiving SMS messages at any time by replying STOP to any message. Once you opt out, you will no longer receive text messages from us, though you may still hear from us through other communication channels as described in this Privacy Policy.

For assistance, you can always reach us at info@rockwoodkitchens.ca.

6. SHARING INFORMATION

We do not sell or disclose your information to third parties for their own purposes. RockWood Kitchens may share your information with:

• Shipping companies or affiliate companies necessary to complete your order or project.

• Subsidiary companies when working on a joint venture (who must uphold the same privacy standards).

• Google (Google Analytics / Google Ads).

• Ad platforms like Meta and TikTok, to deliver marketing campaigns.

• Third-party widgets/apps to create contests, surveys, or special promotions.

• Where required by law, or if necessary to detect, prevent, or address potential violations of our terms of use.

7. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process or store data outside of Canada. While we cannot guarantee how foreign governments may handle data, we only partner with reputable providers that maintain strong privacy and security practices to help protect your information. By using our services, you consent to such transfers where necessary for the operation of our business.

8. COOKIES & TRACKING

We use cookies and similar technologies to improve website functionality, analyze performance, and deliver relevant advertising. You can manage your cookie preferences through your browser settings, but disabling cookies may affect your experience on our site.

9. DATA RETENTION

We retain personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

10. CHILDREN’S PRIVACY

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it promptly.

11. YOUR RIGHTS

You have the right to:

• Access the personal information we hold about you.

• Request corrections or deletion of your personal information.

• Withdraw your consent to communications or processing.

• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.

12. THIRD PARTIES

RockWood Kitchens cannot be held responsible for the privacy practices of third-party providers, companies, or websites linked to our own. Please review their privacy policies to understand how your information will be used.

13. EDITING AND DELETING INFORMATION

If at any time you would like to update or delete information that you have shared with us, please refer to your account settings or contact us via phone or email so that we may assist you.

14. UPDATING OUR PRIVACY POLICY

We may update this policy from time to time to keep it relevant. If significant changes are made, we will notify you so you can stay informed. Continued use of our website or services constitutes acceptance of any changes.

15. SECURITY OF YOUR INFORMATION

We strive to keep your information as safe as possible through high-quality software, strong management, and industry-standard safeguards. However, due to the nature of the internet, no method of transmission is 100% secure. We cannot guarantee the security of information transmitted online and will not be held responsible in the event of a breach outside our control. Please know we do everything in our power to prevent such incidents.

16. CONTACT US

If you have questions or concerns about our privacy practices, or if you wish to exercise your rights, please contact us at:

hello@rockwoodkitchens.ca
1-866-694-1755
45 Commerce Park Drive, Unit B, Barrie ON L4N 9P6

This privacy policy was last modified on September 8, 2025.